FAQ

Which part of the planet are you from?

The Netherlands! (that’s in Europe)

I live on the other side of the planet, do you deliver?

Yes! We deliver pretty much everywhere (maybe not in Narnia, the custom fees are too high)

How do you ship things?

If your items fit through the mailbox I’ll use a bubble envelope to keep your items safe. This will be shipped with Deutsche Post and won’t have tracking. If you life in the Netherlands, your package will be shipped with PostNL and these do have track and trace. If it doesn’t fit through the mailbox, I’ll use a recycled boxe to ship your items. These will either be shipped with PostNL or DHL, depending on where you live. Boxes usually have track and trace.

How do you determine the shipping costs?

The shipping costs are determined by both weight and size.

How long until I receive my order?

Orders are usually shipped within two days, with a max of seven days during busy periods. Once shipped, orders to the Netherlands take 1-3 work days, to Europe it takes 3 – 20 work days, and for the rest of the world it takes 7 – 30 work days.

It's been 84 years. My order still isn't here.

Delivery times depend on multiple things, one of which the efficiency of the post office. But another major thing is customs. Sometimes they hold orders for a long period of time for inspection (no idea why it sometimes takes two weeks, though). This really sucks and all you can do is wait. However, if your package still hasn’t arrived a week after the expected delivery time, please contact me. I’ll try and figure out what’s going on.

Can I return my order?

Of course! However, be sure to read the return policy to check what you need to do.

This was a waste of time. My question isn't here!

Sorry, I didn’t want to make this list too long. However, if you have a different question don’t hesitate to contact me!

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